Heilsa Holistic Solutions

E-Therapy FAQ

How long will it take to start E-Therapy with Dr. Barbopoulos? If you need immediate assistance, just let us know and Dr. Barbopoulos will get back to you within a few days. If she is unavailable, you will be notified. If you do not hear from us, please contact us again because there may have been a technical difficulty.

Can I contact you if I have any questions? Yes. We are continually looking for ways to better serve our clients and appreciate any feedback you may have. We invite you to contact us at any time with questions, concerns, or general comments that you would like to share with us. We can be reached by clicking the “Contact” button.

Is Dr. Barbopoulos licensed? Yes. Dr. Barbopoulos is licensed by the Psychological Association of Manitoba (#307), the Saskatchewan College of Psychologists (#759), the College of Psychologists of Ontario (#5347), and the College of Alberta Psychologists (#3357).

Are my sessions and contact information kept confidential? Absolutely. We do not share your information, except where there is a clear danger to yourself or someone else and as mandated by law. Please see terms and conditions for limits of confidentiality.

How am I billed? You will be billed after each session via PayPal. An invoice will be sent to your e-mail account, with a Pay Now link that will direct you to the Paypal website. If you have a PayPal account, you have the option of paying by credit card (or bank transfer if you have included that option). If you do not have a PayPal account, you can create one in a few minutes or pay directly using your credit card. To keep your counselling experience cost-effective, we ask that clients pay their bills promptly. This goes a long way to keeping costs down for everyone.

Why E-Therapy? Reasons why people choose E-Therapy include: not having ready access to a therapist, feeling nervous or embarrassed about therapy (many people are), or a schedule keeping them from getting help in person.  In these and other circumstances, E-therapy can be an effective alternative to traditional psychotherapy.

Is E-Therapy appropriate for everyone? Not completely. E-Therapy is generally not suitable for you if you currently suffer from severe symptoms of a serious mental disorder.  Such conditions as Schizophrenia, Dissociative Disorder, and other serious disorders usually require local face-to-face mental health assessment and treatment. E-Therapy with Dr. Barbopoulos does not provide assessment, diagnosis or treatment of such serious psychiatric conditions.  Through this site Dr. Barbopoulos is also not able to respond to crises such as suicidality, child protection, trauma, domestic violence, or sexual assault.  If you feel distress to the point of harming yourself or others, you need to tell someone right away. Contact your local crisis line, family doctor, or hospital emergency department immediately.

Can medication be prescribed through this site? As a psychologist, Dr. Barbopoulos will not address any issues related to medication. Medication should be managed by your family doctor or a psychiatrist.

How private is my information? Dr. Barbopoulos will not give your e-mail or personal information to a third party, but remember that privacy on computers and the internet cannot be guaranteed. For example, work or home computers might be accessed by other people. Or e-mails can be susceptible to computer or human errors that result in messages going astray accidentally. So take appropriate precautions and care to ensure confidentiality of your private communications. Specific limits to  confidentiality are described in the Informed Consent section.

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